Frequently asked question

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About la Reserva22 Colombian Coffee and products

We are a Canadian company offering specialty Colombian coffee sourced directly from 22 regions, focused on quality, sustainability, and direct trade.

No, but you’re welcome to visit our operational facility and purchase whole or ground roasted coffee beans for homemade preparations. “Enjoy being your own barista!”

100%  Arabica Colombian coffee, sourced from multiple regions across Colombia via direct relationships with farmers.

All our coffees are, single-origin.

All our coffes are considered “high altitude coffees” for example, our Ancestral Coffee is grown at 1,650 meters above sea level.

We never over roasted our coffees (dark roast), we  offer mainly ligh-medium and medium roasts.

Yes, we stock seasonal and speciality coffees such as Exotic Geisha and Process, some of which are available year-round and some of which are limited edition.

We offer customizable grinds including extra-fine (espresso), fine, medium, coarse depending on brew method.

Buying Products

Visit our online store, choose coffee or gear, beans, grind method, and quantity, add to cart, then follow checkout steps with payment and delivery details.

Yes, we offer a direct customer service at our operational facility from Monday to Friday, 9:30am-1:30pm. (Note, we don’t sell coffee drinks)

Yes,wholesale programs are available for hotels, cafés, offices and restaurants.

Payment Information and Security

Accordingly, provincial or territorial GST (goods and services sales tax), QST (Quebec consumption tax), PST (provincial sales tax) or HST (harmonized sales tax) is charged on brewing methods, filters and shipping. Coffee is exempt of tax.

We accept debit, Visa and Mastercard payments through our website, as well as PayPal and Square.

All payments are processed securely at checkout. Once your payment is confirmed, you’ll receive a receipt by email. We’ll then prepare your order and send you a second email with shipping details and a tracking number.

Yes, shopping on our website is safe. We use secure payment platforms like PayPal and Stripe, and we never store your payment details. Our site is protected with SSL encryption and tools like Google reCAPTCHA. For full details, see our Privacy Policy under “Security and Retention of Your Information.”

Shipping Information

We offer a flat shipping rate of $10 CAD for orders under $59.99 CAD, delivered anywhere in Canada.

Free delivery:

applies to orders over $60 CAD (before taxes and delivery charges), curbside pickup, and the Guelph/Eramosa area with postal codes starting with: N0B 2K0, N1C, N1E, N1G, N1H, N1K and N1L.

Orders placed Monday to Friday before 11:00 AM (Central Ontario time) ship within 24 hours.

ekends are shipped on Monday or Tuesday in order of arrival.
Estimated delivery times after shipping:
Guelph: 1 business days
Ontario: 2–4 business days
Quebec: 3–4 business days
Rest of Canada: 3–7 business days
Rural/Northern areas: 5–13 business days

Canada-wide; we ship to the address you provide in checkout.

Actually, we only ship within Canada.

Yes, you will receive tracking information via email once your order has been shipped.

Refund, Returns and Cancellations policy

Coffee: We don’t accept returns on roasted coffee, but we want you to enjoy it! Visit our  to improve flavor, don’t hesitate to contact us by email at support@lareserva22.ca

Brewing gear: If your item arrives damaged or defective, contact us right away with photos. Items must be unused, in original packaging. We’ll arrange a return label and replacement.

 

Please contact us at support@lareserva22.ca or call us 888 926 7239 within 7 businnes days. We’ll work with you on a solution.

Contact support (email/phone) as soon as possible; modifications or cancellations depend on order status. Please have handly your order number.

Contact us immediately and provide photos of the damage, including the unopened package (zip). We’ll offer a replacement or refund. If the bag is already opened, it’s considered a final sale.

Customer Service

The best way, Email: support@lareserva22.ca By Phone: 888 926 7239

Website form https://lareserva22.ca/contacto/    Address: 70 Lewis Road, Guelph, ON N1H 1G1

Please feel free to use the reviews on our website, as well as the emails and Google reviews. We really appreciate them!

First, we want to listen to you, and then, within 24 hours on business days, we aim to respond and resolve any issues promptly.

Yes, we offer a quality coffee guarantee. If you are not satisfied with your coffee, please contact our support team for assistance in improving your experience.
Hardware Guarantee: If you have any issues with the brewing hardware, please don’t hesitate to contact us. The products also carry a one-year guarantee against defects.

Yes, on the homepage of our website, you can subscribe and receive benefits such as discounts, offers on limited-edition coffees, news about the coffee world, and more.

Coffee Brewing Methods and Storage

Our coffees work with most brewing methods: espresso, pour-over, French press, cold brew, and more. Each coffee includes recommended brewing methods in its description, and you can visit our Recipe Book for tips to bring out the best flavor.

Keep your coffee in its original sealed bag, push out extra air, and store it in a cool, dry place away from heat, moisture, and light. Our packaging is designed to protect quality and is 100% recyclable.

For peak flavor, enjoy your coffee within 6 weeks of roasting. In our label we share the “best  before” date.

Yes—our website includes detailed guides, recipes, and tips to help you brew your best cup, you can find it in https://lareserva22.ca/know-more/ (Recipe book).