We want every cup and every piece of gear to meet your expectations. This policy explains how returns, exchanges, and refunds work for orders placed with La Reserva 22 Group INC. through lareserva22.ca.
If anything about your order doesn’t feel right, reach out to us directly at support@lareserva22.ca. We read every message and reply within 48 hours on business days.
Roasted Coffee
Because our coffee is a fresh, perishable product, we’re unable to accept returns or exchanges on roasted coffee once an order has shipped or been picked up. This applies to all bags, regardless of roast level or edition.
If a bag doesn’t taste the way you expected, we’d still like to help. Email us at support@lareserva22.ca with your brewing method and we’ll walk you through adjustments to grind size, ratio, or brew time that can make a real difference in the cup.
Brewing Equipment & Accessories
We stand behind the gear we sell, V60, Chemex, AeroPress, Fellow, Timemore and all our products posted in our website.
Eligibility
Returns and exchanges are accepted only for items that arrive defective or damaged. We do not currently accept returns for change of mind on brewing equipment or accessories.
Reporting window
Please contact us within 14 days of delivery so we can resolve the issue quickly.
How to start a return
Email support@lareserva22.ca with your order number, a description of the issue, and photos of the item. We’ll confirm next steps by email.
Return shipping cost
Free for approved defective or damaged claims — we’ll generate a prepaid return shipping label for you.
Condition
The item should be returned in the same condition it was received, in its original packaging where possible.
Refund or credit
Once we receive and inspect the returned item, you can choose a refund to your original payment method or store credit toward a future order.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Where This Policy Applies
This policy applies to orders shipped within Canada.
Questions?
We’re a small, hands-on team, and we’d rather solve a problem directly than leave you with an unclear policy. Contact us anytime at support@lareserva22.ca or 70 Lewis Rd, Guelph, ON N1H 1G1
Last Review and Update: July 11, 2026